General Terms and Conditions of Business (GTC)

1. Orders
All orders are binding. In your own interests kindly ensure that the delivery address and telephone number advised are correct and complete. We accept no liability whatsoever for any delays or non-delivery as a result of incorrect or incomplete addresses. We reserve the right to alter the specifications of the products without prior notification.

We shall acknowledge receipt of your order. This merely acknowledges receipt of your order via the eShop. If you do not receive acknowledgement this probably means that the order process has not been completed correctly. In this case, kindly contact us directly via e-mail or telephone.

2. Prices
The item prices are in CHF or EUR.
- For delivery in Switzerland and in Liechtenstein: VAT CH included.
- For international shipping: excl. VAT CH. Any customs duties and VAT of the destination country are not included in the price and must be payed by the buyer.

3. Payment
The most comfortable form of payment is via credit card (VISA, MasterCard and AmericanExpress) or with the PostFinance card.

For Switzerland, a delivery against payment in advance is also possible. Delivery will be made as soon as we have received the payment.

4. Delivery, dispatch and packing costs
Execution of your order is dependent on the availability of the products. The order is usually processed according to the selected shipment and articles available dispatched within the specified period. We shall advise you in the event of this not being possible. Dispatch may be in more than one parcel. Items are shipped as soon as they become available. Irrespective of the number of deliveries made, delivery costs will only be payable once per order.

The following costs are based on general price developments and may be adjusted (as of October 2017):

4.1 Switzerland and Principality of Liechtenstein
The shipping, packaging and administration costs are as follows:

Private person (flat rate)
Priority post: CHF 9.50 (VAT incl.)
Express delivery: CHF 25.00 (VAT incl.)

Partner
Real costs

4.2 Foreign countries
The shipping, packaging and administration costs are as follows:

Private person (up to max. 2 kg incl. Packaging)

Europe (VAT excl.)
- Economy: up to 500 g = CHF 9.30 | 501 - 1000 g = CHF 12.05 | 1001 - 2000 g = CHF 22.30
- Priority: up to 500 g = CHF 18.55 | 501 - 1000 g = CHF 23.20 | 1001 - 2000 g = CHF 34.35

other countries (VAT excl.)
- Economy: up to 500 g = CHF 11.15 | 501 - 1000 g = CHF 16.70 | 1001 - 2000 g = CHF 29.70
- Priority: up to 500 g = CHF 23.20 | 501 - 1000 g = CHF 34.35 | 1001 - 2000 g = CHF 45.50

Please note, that customs fees and VAT of the destination country are not included in the prices and may be added to your order upon receipt of package.

Partner
Real costs

5. Delivery periods
The usual delivery times may vary, the following informations are only a guideline:

Switzerland/Liechtenstein:
Priority post: 3 – 4 working days from receipt of order
Express delivery: 1 – 2 working days from receipt of order

Europe:
Priority (registered): 4 – 8 working days after dispatch
Economy (unregistered): 8 – 12 working days after dispatch

Other countries:
Priority (registered): 8 – 14 working days after dispatch
Economy (unregistered): 12 – 18 working days after dispatch

6. Returns
You can return the received goods without giving reasons within 14 days of receipt of goods and withdraw from the purchase. All costs for the return shall be borne by the purchaser. The return must be in the original packaging. The right of return does not apply to used items.

Costs are refunded excl. shipping costs, if the goods are returned in an undamaged, unused condition. If the returned goods are not in fully resalable condition or the packaging of the article is damaged, we reserve the right to refuse reimbursement or deduct up to 20% of the original selling price of the reimbursement.

With advance payments refunds take place according to your bank information (account no. , Bank, IBAN no.) as soon as the goods arrive with us. If the goods were paid for by credit card, a credit will be made to the credit card.

7.Exchange

Switzerland:
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Kindly return it to the address shown below and include a note stating your name, the order number, the reason for the return and the desired size. The first Exchange is free, you will be charged with the resending costs if more exchanges shall be done.

All costs for return shipment shall be borne by the purchaser. An exchange will only be made for products in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a replacement for the item. We also refuse to exchange used items.

Foreign countries:
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Return the article to the address shown below and include a note stating your name as well as the old and new order number. All costs for return shipment shall be borne by the purchaser.

Kindly place a new order in the store with the desired size and make a note “Exchange order” in the field “note” at the end of the order process. We will charge you only the shipping costs, if the article will be returned in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a cost refund on the article or to reduce the cost refund by up to 20% of the original selling price. We also refuse to exchange used items. Please note that for international shipments possible customs duties and VAT in the destination country are not included and must be paid by the buyer also for the new shipment.

8. Damaged items / shipping damage
The goods must be checked immediately upon receipt. If the goods are damaged during delivery, kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. We will inform you on how to proceed. Damaged or defective articles can be replaced free of charge.

Usually, damaged or defective articles must be sent back with a note on which your name, order number, the reason for the return and the desired action is mentioned. Depending on the damage and availability a replacement or refund the cost back will be provided. The costs incurred for the return will be borne by us, when requested by the customer.

For advance payments, the refund will be made in accordance with your bank details (account number, bank, IBAN-No.) as soon as the goods arrive with us. If the goods were paid by credit card, a credit will be made on the credit card.

Claims for damages based on incorrect illustrations, texts and prices or late delivery are excluded. Errors, price alterations or minor modifications to the products are reserved.

9. Incorrect deliveries
The goods must be checked immediately upon receipt. If you notice an incorrect delivery  kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. We will inform you on how to proceed.

Usually, wrong delivered articles must be sent back with a note on which your name, order number, the reason for the return and the desired action is mentioned. Depending on the damage and availability a replacement or refund the cost back will be provided. The costs incurred for the return will be borne by us, when requested by the customer.

The return must be made within 14 days in an undamaged, unused condition.

For advance payments, a possible refund will be made in accordance with your bank details (account number, bank, IBAN-No.) as soon as the goods arrive with us. If the goods were paid by credit card, a credit will be made on the credit card.

10. Data protection
We commit ourselves to process your personal data and to make it accessible to third parties only for the purpose of business transactions in the context of our online shop. All personal data will of course be treated confidentially. The data necessary for business transactions will be stored and kept for documentation purposes within the framework of statutory accounting obligations.

Credit card payments are encrypted using tried-and-trusted SSL technology. They are processed via Saferpay (Six Payment Services). Six processes your personal data on our behalf in connection with payments you have made to us. Your data will only be used by Six to process your payment order and will not be made available to any third party other than the financial institutions responsible for the respective payment method. Six and/or Saferpay may appear on your credit-card or bank-account statements in connection with your order with us. We do not store any credit card data.

In this context, please also note the information in our Privacy policy.

11. Retention of title
We shall retain articles until full payment has been received.

12. Place of jurisdiction
Place of jurisdiction is 8180 Bülach (ZH), Switzerland

 

Kloten, 24.05.2018

 

Address for returns, etc.
Pandinavia AG
Sauber F1 Team Shop
Industriestrasse 30
8302 Kloten
Switzerland

Tel: +41 (0)43 266 10 99
email: sauberf1shop@pandinavia.ch